Associate, Payroll Client Services - Remote

Overview

The Associate, Payroll Client Services position offers an opportunity to advance your career in payroll and customer service within a fast-paced, innovative company. You will work closely with clients and internal teams to ensure customer satisfaction and contribute to a company making a global impact on the future of work.

In Short

• Serve as the primary contact for all payroll-related inquiries.
• Provide advanced-level support, addressing complex issues.
• Collaborate with teams across various departments.
• Enhance team knowledge through documentation and training.
• Utilize problem-solving skills to resolve customer issues.
• Support a collaborative and innovative work environment.
• Engage with diverse stakeholders effectively.
• Participate in continuous learning and career development.
• Work remotely with a flexible schedule.
• Contribute to a positive customer experience.

Requirements

• Experience in a payroll customer service role.
• Strong understanding of payroll regulatory requirements.
• Excellent problem-solving capabilities.
• Superior written and verbal communication skills.
• Experience with customer support platforms like Zendesk.
• Ability to manage multiple priorities in a team-oriented environment.
• Willingness to continually enhance payroll expertise.

Benefits

• Work from anywhere with flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Learning budget for professional development.
• Home office budget and IT equipment provided.
• Budget for local in-person social events.