Surgical Coordinator - Remote

Overview

We are seeking a detail-oriented and customer-focused Surgical Coordinator to join our team. This role requires a combination of customer service skills and medical experience to efficiently coordinate surgical procedures, ensure a seamless patient experience, and assist medical professionals with scheduling and administrative tasks.

In Short

• Coordinate and schedule surgical procedures with patients, surgeons, and medical staff.
• Verify patient eligibility, insurance coverage, and obtain prior authorizations as needed.
• Serve as the primary point of contact for patients, providing pre-operative and post-operative instructions.
• Maintain accurate and up-to-date patient records, scheduling details, and medical documentation.
• Communicate with healthcare providers, hospitals, and surgical teams to ensure smooth operations.
• Assist in managing patient inquiries, appointment confirmations, and rescheduling when necessary.
• Ensure all required pre-surgical tests, medical clearances, and documentation are completed on time.
• Support billing and coding teams with accurate procedure and insurance information.
• Maintain confidentiality and comply with all healthcare regulations (HIPAA compliance).

Requirements

• Minimum of a year of experience in a medical or healthcare setting (experience in surgical coordination or medical office preferred).
• Strong customer service background, preferably in a medical environment.
• Knowledge of medical terminology, insurance verification, and prior authorization processes.
• Familiarity with electronic medical records (EMR) systems and scheduling software.
• Excellent communication, organizational, and multitasking skills.
• Ability to work in a fast-paced environment and handle sensitive patient information with discretion.
• Strong problem-solving skills and the ability to assist patients with empathy and professionalism.

Benefits

• If you have experience in customer service and medical administration and are looking for an opportunity to support surgical teams and enhance patient care, we encourage you to apply!