Collections Agent - Remote

Overview

RemoteVA PH looking for a dedicated and professional Collections Agent to manage tenant relations, ensure timely payments, and support overall tenant satisfaction. This role is key to maintaining healthy cash flow and positive relationships with our residents.

In Short

• Manage and maintain positive tenant relationships while ensuring payment obligations are met.
• Monitor and follow up on delinquent accounts in a respectful and professional manner.
• Collaborate with tenants to resolve payment issues and offer solutions where appropriate.
• Record and track communication, payment arrangements, and account status accurately.
• Work closely with the property management and accounting team to meet collection goals.
• Ensure high collection rates and tenant satisfaction through proactive communication.

Requirements

• Strong communication skills.
• Experience in collections or customer service.
• Ability to handle sensitive situations with professionalism.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.