Engagement Strategist - Remote

Overview

The Engagement Strategist is responsible for digital customer service, moderation, listening, and content publishing with the ultimate goal of community engagement, activation and developing brand advocates for our customers.

In Short

• Owns overall voice of assigned clients, which includes posts, replies, outreach, listening and other engagement opportunities
• Leads engagement strategy and identifies opportunities to create brand advocates
• Leads content publishing to ensure client expectations and brand vision are represented
• Predicts and shares insights on consumer sentiment, brand health and topics to improve performance and results
• Leverages social media management software to effectively tag and categorize engagements to provide clear results
• Enhances the content publishing process with ideas on how to automate, improve posting efficiency and effectiveness
• Leads strategy discussions with accuracy and confidence
• Serve as day-to-day contact for assigned clients, building trust and report while identifying areas of opportunity, highlighting best practices, and documenting them
• Facilitate interaction and workflow between pod team members, including third-party partners and software
• Identify opportunities to deploy a strong listening strategy

Requirements

• Strong background in digital marketing and social media management
• Proven experience in community engagement and brand advocacy
• Excellent communication and interpersonal skills
• Ability to analyze consumer sentiment and brand health
• Experience with social media management tools
• Creative thinking and problem-solving skills
• Ability to work collaboratively in a team environment
• Strong organizational and time management skills
• Knowledge of current digital marketing trends

Benefits

• Opportunity to work with leading U.S. marketing agencies
• Flexible working hours
• Remote work environment
• Professional development opportunities
• Collaborative team culture