Medical Receptionist - Remote

Overview

We are seeking a motivated and empathetic Medical Receptionist to manage patient bookings and medical administration for a remote-first healthcare practice.

In Short

• Schedule, confirm, and manage patient appointments via phone and online booking systems
• Handle patient enquiries via phone, email, and messaging platforms
• Capture and update patient records accurately in the practice management system
• Process medical aid authorisations and claims administration
• Liaise with healthcare providers, specialists, and medical aids on behalf of patients
• Manage virtual waiting room coordination and patient intake forms
• Ensure patient confidentiality and compliance with POPIA and healthcare regulations

Requirements

• 1+ year of experience in medical reception or healthcare administration
• Familiarity with medical aid schemes and authorisation processes
• Proficiency in practice management software (GoodX, Elixir, or similar) is advantageous
• Excellent communication skills with a warm and professional manner
• Strong organisational skills for managing high volumes of bookings
• Discreet and trustworthy when handling sensitive patient information
• Reliable home office setup with stable internet connection
• Matric certificate required; medical admin qualification preferred

Benefits

• 100% Remote work