Medical Office Receptionist - Remote

Overview

The Medical Office Receptionist plays a key role in managing the front office activities, ensuring quality customer service to patients and clinicians in a mental health setting.

In Short

• Manage daily front office activities.
• Provide exceptional customer service to patients.
• Assist with telehealth access and patient inquiries.
• Handle insurance eligibility verification.
• Support clinicians with administrative tasks.
• Maintain a clean and organized office environment.
• Conduct scheduling and paperwork preparation for patients.
• Collect co-payments and account balances.
• Communicate effectively with patients and staff.
• Adhere to HIPAA regulations and confidentiality standards.

Requirements

• High School diploma required; associates/bachelor’s preferred.
• 1+ years of experience in healthcare or customer service.
• Strong multitasking and prioritization skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and EMR systems.
• Ability to handle sensitive information ethically.
• Experience with conflict resolution and problem-solving.
• Flexibility to adapt to changing responsibilities.
• Attention to detail in data entry and communication.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement savings with employer match.
• Paid parental leave and time off.
• Short and long-term disability insurance.
• Life insurance.
• Employee Assistance Program.
• Quarterly bonus/incentive potential.