Operations Manager - Remote

Overview

We are looking for an Operations Manager who thrives in high-performance environments, thinks in terms of systems and structure, and knows how to get things done, fast and right. This is not a desk-only job—it’s a hands-on leadership role for someone who takes pride in tight operations, smooth logistics, and flawless execution. You’ll oversee day-to-day business operations, including staff coordination, event logistics, retail workflows, vendor communication, and facility upkeep.

In Short

• Oversee day-to-day operations including retail, events, and facilities
• Implement and optimize standard operating procedures across departments
• Manage staff scheduling, training, accountability, and performance tracking
• Coordinate with vendors, suppliers, and partners to ensure smooth service delivery
• Monitor inventory levels, procurement, and restocking for retail and service areas
• Ensure events and activations are executed on time, on brand, and on budget
• Track KPIs and generate operational reports to assess efficiency and opportunities
• Identify bottlenecks or inefficiencies and offer tactical solutions
• Be the go-to leader when things need to get fixed, improved, or completed quickly

Requirements

• Proven experience in operations, logistics, retail management, retail estate
• You’ve built and led teams, created SOPs, and enforced standards
• Strong working knowledge of business tools
• Excellent at prioritization, delegation, and follow-through
• Passionate about culture, creativity, and the energy of an urban community

Benefits

• Competitive salary
• Dynamic work environment
• Opportunity for professional growth
• Engagement with urban community initiatives