Remote Tax Support Desk Coordinator I

Overview

The Tax Support Desk Coordinator I serves as the primary contact for customers with questions about tax software, providing assistance and technical support to enhance their experience.

In Short

• First point of contact for customer inquiries regarding tax software.
• Assist customers with questions about tax returns and legislation.
• Provide technical and functional support for tax software issues.
• Record and analyze customer inquiries to find the best solutions.
• Collaborate with support and development teams to enhance knowledge.
• Categorize and escalate complex inquiries to appropriate teams.
• Document customer inquiries and actions taken.
• Continuously learn and contribute to service improvements.
• Work in a dynamic B2B technology environment focused on innovation.
• Opportunity for career growth within a leading global company.

Requirements

• Education in accounting, tax law, or fiscal economics, or relevant experience.
• Experience with tax returns or tax software.
• Strong analytical, customer-oriented, and communication skills.
• Fluency in Dutch and English, both written and spoken.
• Good listening skills and the ability to analyze customer inquiries.
• Interest in business processes and automation.
• Detail-oriented and organized work style.
• Willingness to learn and grow within the company.

Benefits

• Dutch Share Purchase Plan.
• Annual profit-sharing bonus.
• Comprehensive pension plan.
• Home, office, or travel expense reimbursement.
• Generous vacation days and sabbatical leave options.
• Parental, adoption, and caregiving leave.
• Flexible working hours.
• Personal choice budget.
• Extensive online training and career development sessions.
• Wellness programs and fitness facilities at the office.