Fully Remote Support Coordinator

Overview

Join AO Globe Life as a Fully Remote Support Coordinator, where you will provide top-quality customer service and support while working from home.

In Short

• Provide professional and courteous support via email, phone, and live chat.
• Troubleshoot and resolve customer inquiries with efficiency and accuracy.
• Develop in-depth knowledge of our products and services.
• Maintain detailed records of customer interactions and support trends.
• Work closely with remote colleagues and departments to ensure top-tier service.
• Collect and relay customer feedback to drive continuous improvement.

Requirements

• Excellent Communication: Strong written and verbal skills to assist customers professionally.
• Problem-Solving Skills: Ability to analyze and resolve issues independently.
• Technical Aptitude: Experience with support tools, CRM systems, and remote work technologies.
• Self-Motivation: Ability to stay organized and efficient while working remotely.
• Experience: Prior customer service or support experience (remote experience is a plus!).

Benefits

• Fully Remote Flexibility – Work from the comfort of your home.
• Career Growth Opportunities – Training and development programs for professional advancement.
• Competitive Compensation – Salary plus benefits, including health insurance and retirement plans.
• Inclusive & Supportive Culture – A diverse workplace where your contributions are valued.