Care Coordinator - LPN/LVN - Fully Remote

Overview

Empassion is focused on improving the experience and lowering costs for seniors at end of life, providing palliative and hospice care for seniors with serious illness.

In Short

• Work within a contact center interfacing with patients, providers, and families.
• Educate patients by phone and schedule palliative appointments.
• Manage clinical files and document palliative visits.
• Balance time between patient calls and administrative work.
• Join a Central Operations team with a focus on healthcare and clinical experience.
• Receive in-depth training and resources for success.
• Communicate regularly with the team via Zoom and Slack.
• Help patients understand the value of palliative care.
• Ensure high-quality care from Empassion’s network of providers.
• Assist in closing completed cases daily.

Requirements

• Minimum 3+ years as an LPN.
• Minimum 3+ years of experience with clinical notes.
• 1+ years of experience in a customer service call center.
• Strong communication and written skills.
• Detail-oriented and comfortable with technology.
• Passionate about improving healthcare experiences.
• Spanish-speaking is a plus.

Benefits

• In-depth training provided.
• Work in a dynamic startup environment.
• Remote work flexibility.
• Opportunity to make a difference in healthcare.