Digital Health Associate - Remote

Overview

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

The role sits in our clinical team to provide excellent medical care to our patients virtually. The role holder ideally will be an individual comfortable with providing adequate and delightful care to patients of all ages, and at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.

In Short

• Deliver excellent, patient-centered primary care services virtually via call, chat-based interactions.
• Independently recognize symptoms and signs of various illnesses and injuries and synthesize them to the appropriate diagnoses.
• Counsel patients on preventive healthcare practices and nonpharmacologic treatments.
• Conduct virtual consultations with patients using telemedicine platform, ensuring effective communication and rapport-building.
• Ensure patient safety and medication appropriateness by verifying patient information, reviewing medical histories, and considering contraindications or interactions.
• Implement continuous improvement initiatives to optimize telemedicine practices and ensure the delivery of high-quality care to patients.
• Promptly respond to and address telemedicine-related escalations.
• Collaborate with stakeholders to identify areas for improvement and develop initiatives to address them, enhancing holistic patient care and service delivery.

Requirements

• Comfortable providing care to patients of all ages and health literacy levels.
• Interest in innovations in primary care delivery.

Benefits

• Opportunity to work in a growing telemedicine environment.
• Be part of a mission-driven organization focused on improving healthcare access.