Sales & Operations Manager - Remote

Overview

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.

In Short

• Own and optimise online merchandising across categories, brands, and resale programs
• Manage product onboarding, categorisation, tagging, and content accuracy
• Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
• Monitor stock availability, pricing, and sell-through performance
• Drive seasonal drops, launches, and trading initiatives
• Identify gaps, risks, and opportunities impacting sales and customer experience
• Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
• Manage day-to-day coordination with assigned brand partners
• Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
• Deliver weekly and monthly performance reports with actionable insights

Requirements

• 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
• Experience with marketplaces or resale models is a plus
• Strong attention to detail and organisational skills
• Proficiency in Excel / Google Sheets (pivots, basic formulas)
• Strong communication and stakeholder management skills

Benefits

• Rare hybrid role with real creative and strategic authority — you own the product and the brand
• Work directly with the CEO and influence company direction from day one
• VC-backed company entering its next phase of growth — significant career upside
• Build meaningful technology with measurable environmental impact in the circular fashion economy
• 100% remote with a collaborative, international team