Technical Account Manager (Part-Time, Remote)

Overview

At refive, we are developing the digital future of brick-and-mortar retail. Our mission is to empower brick-and-mortar retailers to understand, engage, and connect with every customer in-store.

In Short

• Manage key accounts and technical partnerships.
• Ensure client satisfaction and long-term engagement.
• Assist clients in maximizing product value.
• Act as a bridge between clients and product teams.
• Monitor client metrics and resolve issues proactively.
• Nurture relationships with technical partners.
• Identify opportunities for account growth.
• Assess customer technical environments.
• Create documentation and training materials.
• Analyze client data for actionable insights.

Requirements

• 3-5 years in customer success or account management.
• Solid understanding of modern commerce systems.
• Ability to create documentation and explain technical concepts.
• Strong analytical and critical thinking skills.
• Effective communication skills, fluent in English.
• Experience in retail technology or marketing tech is beneficial.
• Ability to work effectively in a remote setting.

Benefits

• Play a role in the digital transformation of retail.
• Opportunities for personal and professional development.
• Attractive compensation package with performance options.
• Training budget for continuous learning.
• Work directly with senior leadership.
• Weekly team lunch and monthly transport ticket for remote workers.
• Regular off-sites with the team.