Technical Account Manager (TAM) - UK Remote

Posted 49 weeks ago

Sales / Business

Full Time

Customer Relationship Management

Cloud Infrastructure

Technical Account Management

Overview

We are hiring our first Technical Account Manager (TAM) to serve as a trusted advisor and strategic partner to several of our largest and most strategic customers in the EMEA region.

In Short

Act as the primary point of contact and advocate for our customers.
Oversee and prioritize incoming support requests.
Partner with customers for onboarding, data migration, and operational improvements.
Conduct regular business reviews to assess performance and identify opportunities.
Translate complex technical concepts into actionable insights.
Stay ahead of industry trends to recommend innovative solutions.
Represent the voice of the customer internally.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of experience in a customer-facing technical role.
Strong understanding of cloud architecture and DevOps practices.
Exceptional communication and interpersonal skills.
Experience with project management and cloud migration is a plus.
Ability to manage complex support requests and anticipate customer needs.

Benefits

Competitive total compensation package (cash + equity).
Retirement or pension plan, in line with local norms.
Health, dental, and vision insurance.
Generous PTO policy, in line with local norms.
Access to WeWork for remote employees.

FluidStack

Fluidstack is at the forefront of building infrastructure for advanced artificial intelligence, collaborating with leading AI labs, governments, and enterprises to provide high-speed computing solutions. The company is dedicated to making artificial general intelligence (AGI) a reality, driven by a team that values excellence and customer outcomes. Fluidstack's People team is committed to creating an exceptional work environment, focusing on systems and support that empower employees to tackle meaningful challenges. The organization emphasizes thoughtful leadership support, ensuring executives can concentrate on critical decisions while fostering a culture of collaboration and continuous improvement.

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FluidStack

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