Technical Account Manager (TAM) - UK Remote

Overview

We are hiring our first Technical Account Manager (TAM) to serve as a trusted advisor and strategic partner to several of our largest and most strategic customers in the EMEA region.

In Short

• Act as the primary point of contact and advocate for our customers.
• Oversee and prioritize incoming support requests.
• Partner with customers for onboarding, data migration, and operational improvements.
• Conduct regular business reviews to assess performance and identify opportunities.
• Translate complex technical concepts into actionable insights.
• Stay ahead of industry trends to recommend innovative solutions.
• Represent the voice of the customer internally.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience in a customer-facing technical role.
• Strong understanding of cloud architecture and DevOps practices.
• Exceptional communication and interpersonal skills.
• Experience with project management and cloud migration is a plus.
• Ability to manage complex support requests and anticipate customer needs.

Benefits

• Competitive total compensation package (cash + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.
• Access to WeWork for remote employees.