Seasonal Customer Experience Associate - Remote

Overview

REEDS Jewelers is seeking a passionate, service-driven individual to join our Customer Experience Team immediately in a seasonal capacity. This role is a unique opportunity to contribute to the heart of our customer service operations during one of the most exciting and high-impact times of the year.

In Short

• Serve as a key voice of REEDS engaging with customers via phone, chat, and email.
• Assist with orders and resolve inquiries to deliver exceptional service.
• Work mainly remote but ideally located in Wilmington, NC.
• Build hands-on experience in customer experience operations.
• Gain knowledge in ecommerce platforms and luxury retail.
• Participate in a robust training program.
• Availability to work one weekend day and evening shifts.
• Provide thoughtful and efficient support to customers.
• Act as a liaison between customers and store teams.
• Support team projects and administrative tasks.

Requirements

• People-first mindset and passion for outstanding service.
• Strong verbal and written communication skills.
• Ability to learn quickly and apply knowledge effectively.
• Team player who thrives in a collaborative environment.
• Flexibility to adapt to shifting priorities.
• Availability to work one weekend day per week and evening shifts.

Benefits

• Hands-on experience in customer experience operations.
• Knowledge of ecommerce platforms and tools.
• Training program designed for success.
• Opportunity to work in a luxury retail environment.
• Collaborative team-based work setting.