Working Student – Customer Success Management Marketplace (m/f/d) - Remote

Overview

As a Working Student in Customer Success Management, you will support the Belgian Marketplace team in managing and expanding relationships with our sellers, playing a crucial role in helping them succeed on our platform.

In Short

• Support marketplace sellers by answering questions and sharing relevant information.
• Improve seller performance using data, feedback, and structured communication.
• Assist in the product approval process in collaboration with internal teams.
• Contribute to projects focused on automation and scaling operational processes.
• Maintain and update documentation to support team processes efficiently.
• Collaborate with cross-functional teams to ensure a smooth seller experience.

Requirements

• Enrolled in a bachelor's or master's program, preferably in business, marketing, or a related field.
• Some practical experience (e.g., through an internship or part-time job) in marketing.
• Fluent in Dutch and English (knowledge of French or German is a plus).
• Work independently, structured, and execute tasks accurately.
• Communicate clearly and professionally with various stakeholders.
• Curious, proactive, eager to learn, and enjoy working in a team.
• Willing to come to the office in Cologne once a month.

Benefits

• Hourly wage: €15.90 (Bachelor) / €16.62 (Master).
• Welcome days to ensure a comfortable onboarding experience.
• Access to an in-house fitness room and relaxation areas.
• Professional mental health support available anonymously and free of charge.
• Flexible remote working options for up to 20 days per year within the EU.
• Travel expense reimbursement for daily commuting.