Working Student in Customer Success (m/f/d) - Remote

Overview

easybill is the leading provider of cloud-based invoicing software with over 17 years of successful market presence. Our platform helps companies manage their financial processes efficiently.

In Short

• Support the Customer Success Team in delighting easybill customers.
• Respond to customer inquiries via email or phone.
• Assist users with challenges they face.
• Explain features and support software usage.
• Document important customer information.
• Collect and relay customer feedback.
• Work up to 20 hours per week, fully remote.
• Gain practical experience in customer relations.
• Flexible hours to accommodate your studies.
• Possible future career opportunities.

Requirements

• Currently enrolled in a university program.
• Ideal fields of study include Business Administration, Business Informatics, Communication Sciences, Marketing/Sales, or Psychology with a business focus.
• Strong communication skills and a good listener.
• Ability to find answers and solutions.
• Empathetic and able to understand others.
• A team player who enjoys collaborating.
• Digital savvy and quick learner with software.
• Service-oriented with a goal to make customers happy.

Benefits

• Work remotely from anywhere in Germany.
• New! Workation opportunity in Mallorca starting this fall.
• Inspiring and flexible work environment based on trust and responsibility.
• Open, motivated, and friendly team with a flat hierarchy.
• Free access to online training resources.
• Optional employee events.
• Attractive compensation.
• MacBook provided.