Working Student in Email Customer Support (m/f/d) - Remote

Overview

As a working student in customer support, you will play a crucial role in assisting our customers with their inquiries via email, ensuring they receive professional and efficient help.

In Short

• Responding to customer inquiries via email/chat.
• Documenting customer issues in our support system.
• Collaborating with other departments to resolve complex inquiries.
• Participating in the optimization of our support processes.
• Occasional support on additional projects.

Requirements

• Enrolled student at a university or college.
• Very good German and English language skills.
• Strong communication skills and enjoyment in customer interaction.
• Independent, structured, and solution-oriented work style.
• Access to a laptop/PC.
• Team player mentality and high motivation.
• Good IT skills and quick comprehension of new systems.

Benefits

• Exciting role in a rapidly growing company.
• Team-oriented work environment with flat hierarchies.
• Opportunity to contribute and implement your own ideas.
• Flexible working hours with adjustable start and end times.
• Home office: Not tied to a fixed location.