Providing technical support for Merchants and Partners through internal ticketing system
Creating new documentation or updating existing documentation as required
Preparing reports on technical issues that require further investigation or action by other departments within the company
Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems
Installing new software and upgrading existing software to ensure that it continues to function properly
Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently
Troubleshooting problems with software programs and networks to identify and resolve issues
Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity

Requirements

BS degree or equivalent work experience preferred
Minimum 1-3 years of relevant work experience in a JavaScript environment
Familiarity with frontend frameworks (React, Vue, Angular)
Excellent CSS skills
Exceptional understanding of HTML
Understanding of browser developer tools for debugging, testing, and optimizing.
Understanding of performant SaaS environment
Demonstrated excellence in listening and communication
Time-management and organizational skills
Ability to work independently and collaboratively with internal and external teams
Self-motivated, driven, and willing to take ownership and responsibility
Ambitious problem solver and proactive self educator to improve ones understanding and skill set when facing challenges

Benefits

100% free health, dental, and vision insurance for you and your family
Flexible vacation, paid holidays, parental leave, and sick leave policies
401(k) retirement plan
Company contributes 3% of your salary as a 401(k) contribution
Amazing team of highly talented and driven people, redefining intelligent commerce

Rebuy

Rebuy is a fully remote SaaS company that is revolutionizing data-driven shopping experiences through innovative personalization and merchandising solutions. By providing a suite of tools including onsite solutions, marketing automation, and a robust API, Rebuy empowers high-growth brands to enhance their e-commerce capabilities. Trusted by leading direct-to-consumer brands, Rebuy fosters a culture of ownership, empathy, and collaboration, ensuring that each team member contributes significantly to the future of intelligent commerce. The company is dedicated to building strong partnerships with merchants, delivering exceptional onboarding experiences, and continuously refining its product offerings to drive success.

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