Overnight Customer Support Engineer - Remote

Overview

An overview paragraph about the job

In Short

• Providing technical support for Merchants and Partners through our internal ticketing system.
• Creating new documentation or updating existing documentation as required.
• Preparing reports on technical issues that require further investigation or action by other departments within the company.
• Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems.
• Installing new software and upgrading existing software to ensure that it continues to function properly.
• Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently.
• Troubleshooting problems with software programs and networks to identify and resolve issues.
• Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

Requirements

• BS degree or equivalent work experience.
• At least 1-3 years of relevant work experience in a JavaScript environment.
• Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment.
• Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing.
• It’s a bonus if you’ve got experience in: remote work environments, start-ups, SaaS or managed services, Atlassian // Jira, Scrum // Agile, and omni-channel support (customer chat).

Benefits

• We offer a flexible vacation policy, generous holiday schedule, parental leave and sick policy.
• 100% free health, dental, and insurance for you and your family.
• For our U.S. employees we offer 401(k) retirement plans and for our Canadian employees we offer a TFSA and RRSP retirement plans.
• You’ll also enjoy a 3% contribution of your gross salary, no matter where you’re located!