Merchant Success Manager - Remote

Overview

As a Merchant Success Manager, you'll join our team in helping high-growth, high-volume merchants be successful through developing strong relationships and providing guidance on best practices.

In Short

• Join a fully remote team focused on AI-powered shopping experiences.
• Develop relationships with high-growth DTC brands.
• Drive product adoption through relationship building and data.
• Provide training on e-commerce trends and best practices.
• Monitor ROI and provide ongoing recommendations for success.
• Work collaboratively with internal teams and merchants.
• Utilize analytical skills to solve strategic problems.
• Participate in a supportive and empowering work environment.
• Enjoy a flexible vacation policy and amazing benefits.
• Be part of a mission to revolutionize shopping experiences.

Requirements

• 2+ years of experience in ecommerce, account management, or sales.
• Familiarity with Shopify and e-commerce applications.
• Outstanding analytical and strategic problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Empathy towards merchant requirements.

Benefits

• Fully remote work opportunities within the U.S. and Canada.
• 100% free health, dental, and insurance for you and your family.
• Flexible vacation policy and generous holiday schedule.
• Retirement plans with contributions from the company.
• A supportive and fun team environment.