Travel Service Manager - Remote

Overview

The Travel Service Manager (TSM) at JLL is responsible for enhancing the traveler journey by utilizing data-driven decisions and customer feedback to improve service delivery in corporate travel management.

In Short

• Minimum of 5 years of experience in corporate travel management.
• Strong analytical skills to identify root causes in technical tickets.
• Expertise in travel management systems and self-booking tools.
• Project management skills including planning and stakeholder engagement.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Experience in managing travel technology implementations.
• Strong relationship-building skills across business verticals.
• Innovative thinking with a focus on quality assurance.
• Ability to analyze travel data and reports for actionable insights.

Requirements

• 5+ years in corporate travel management or related field.
• Proficiency in travel management systems.
• Experience with self-booking systems.
• Project management experience.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in teams.
• Secondary language proficiency preferred.

Benefits

• 401(k) plan with matching contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Supportive culture prioritizing mental and physical health.