Technical Customer Success Manager - Remote

Overview

The Technical CSM is a perfect role for someone who has some technical expertise, lives on the front line of the API industry, and wants to own the customer relationship at a fast-moving startup.

In Short

• Engage with our Sales team toward the end of the sales cycle to put together a product implementation plan for new customers.
• Manage new Enterprise customer onboarding along with our Solutions Architects and Technical Writers.
• Maintain customer relationships and manage a book of enterprise accounts.
• Identify opportunities for growth and areas for improvement.
• Advocate on behalf of enterprise customers to internal stakeholders.
• Oversee documentation of feature requests, bugs, and overall user experience.
• Act as an ongoing front line technical resource for enterprise customers.

Requirements

• Excited about enabling the best possible API experience.
• Passionate about working with others and collaborating with various teams.
• An outstanding communicator, very organized, and able to manage multiple projects.
• Able to synthesize the scope of any project into an executable plan.
• Experienced in being a strong advocate for a diverse range of customers.
• Experienced in APIs, API users, and API documentation.

Benefits

• Unlimited PTO with a three-week minimum.
• Fully covered medical, dental, and vision insurance.
• A wellness stipend for therapy of up to $350 per month.
• One-to-one donation matching of up to $1,000 per year.
• Twelve weeks of paid parental leave.
• Work from home office stipend of $500.
• Three offsite retreats per year.