Community Support Team Member - Remote

Overview

Raya is a technology company focused on providing utility through its iOS app, which helps users discover exciting people, events, and opportunities globally. The community support team plays a crucial role in delivering best-in-class support to members, embodying the company's values of trust, creativity, and reciprocity.

In Short

• Provide unparalleled product and service information to members.
• Communicate effectively and empathetically with members.
• Resolve issues in a personal and understanding manner.
• Schedule coverage for weekends and holidays.
• Work collaboratively with team members.
• Support potential and current members of the community.
• Emphasize the company's core values in all communications.
• Assist members with their inquiries and concerns.
• Ensure timely support for all members.
• Contribute to a positive community experience.

Requirements

• Strong communication skills.
• Ability to empathize with members.
• Patience and understanding in resolving issues.
• Experience in customer support is a plus.
• Willingness to work weekends and holidays.
• Team player with a collaborative mindset.
• Ability to handle multiple inquiries effectively.
• Commitment to the company's values.
• Proficiency in using support tools and software.
• Adaptability to changing situations and member needs.

Benefits

• Fully remote position.
• Opportunity to work in a dynamic and creative environment.
• Be part of a community-focused company.
• Flexible working hours.
• Professional development opportunities.
• Supportive team culture.
• Access to exclusive events and opportunities.
• Work with a diverse and talented team.
• Contribute to meaningful community experiences.
• Competitive compensation package.