Rider Support Team Member - Remote

Overview

The Rider Support Team Member will provide exceptional customer service support primarily through phone and email, assisting with various inquiries related to orders, shipping, and customer policies.

In Short

• Start date for the new hire class is April 21, 2025.
• Compensation ranges from $14 to $17 per hour based on experience.
• Remote work is available for those not within commuting distance.
• Role involves handling customer support inquiries via multiple channels.
• Must be detail-oriented and proactive in problem-solving.
• Ability to work outside standard business hours is required.
• Minimum 2 years of experience in retail, service, or hospitality is necessary.
• Typing speed of at least 35 WPM is required.
• Passion for motorcycles and related products is ideal.
• All necessary equipment will be provided for remote work.

Requirements

• Commitment to Comoto’s Core Values.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities effectively.
• Sound problem-solving and analytical skills.
• Experience in a fast-paced environment.
• High school diploma or equivalent; bachelor's degree is a plus.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to speak multiple languages is a plus.
• Detail-oriented with a commitment to self-improvement.
• Minimum typing speed of 35 WPM required.

Benefits

• Opportunity for wage increase after a 4-month progress review.
• Work from home with provided equipment.
• Engage with a community of motorcycle enthusiasts.
• Training provided to enhance skills and knowledge.
• Supportive team environment.