Motorcycle Product Support Representative - Remote

Overview

The Motorcycle Product Support Representative will provide exceptional customer service and support to motorcycle enthusiasts, assisting them with their needs related to motorcycle parts, gear, and accessories.

In Short

• Handle customer interactions via phone, email, and live chat.
• Assist with questions about motorcycle parts and gear.
• Answer standard customer service inquiries.
• Help customers place orders for a complete experience.
• Learn about motorcycle parts, riding, and racing.
• Work with logistics and tech teams to ensure customer satisfaction.
• Be detail-oriented and proactive.
• Communicate effectively both verbally and in writing.
• Provide daily customer support.

Requirements

• Commitment to company core values.
• Passion for motorcycles and related products.
• Advanced knowledge of motorcycle engines and parts.
• Problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Time management and organizational skills.
• Experience in retail or service industries is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive hourly wage with potential for increase.
• Remote work options available after training.
• Opportunity to work with a passionate team.
• Engagement with the motorcycle community.