Client Success Manager (Small Business) - Remote

Overview

Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. We empower over 25,000 healthcare providers and hospitals to drive sustainable practice growth by effortlessly gathering authentic patient reviews and real-time feedback.

In Short

• Develop and consult on client strategy meetings.
• Build strong relationships with clients as a trusted advisor.
• Analyze and present data to clients to encourage product adoption.
• Manage support inquiries and communications effectively.
• Contribute to additional tasks as assigned.

Requirements

• 2 to 3 years of experience in a relevant position.
• Exceptional communication skills with all client levels.
• Confident problem solver with strong analytical abilities.
• Detail-oriented and organized.
• Tech-savvy with proficiency in Microsoft Office and Google Workspace.
• Bachelor’s degree or equivalent experience preferred.
• Must reside in the continental U.S., excluding California.

Benefits

• 100% remote work from anywhere in the U.S.
• Medical, dental, and vision benefits.
• Discounted pet insurance.
• Unlimited PTO after 60 days of employment.
• 401(k) with company match after six months.
• Fast-track career advancement opportunities.
• Work from preferred operating system with WFH stipend.