Customer Success Specialist - Remote

Overview

Raisely helps nonprofits across the world bring their fundraising ideas to life. We’re a purpose-driven remote team, spread across 7 countries and 17 cities.

In Short

• Responsible for customer support via email channels.
• Assist charities in setting up fundraising campaigns.
• Troubleshoot issues and tweak page designs using CSS.
• Write clear documentation for customer use.
• Bring customer feedback into the product roadmap.
• Collaborate with the engineering team on new features.
• Participate in webinars and create best-practice guides.
• Work full-time, 5 days a week, 38 hours.
• Remote role with a preference for candidates in Eastern Australia.
• Engage in team bonding activities and company-wide events.

Requirements

• Experience in customer support or a similar role.
• Strong communication skills.
• Ability to work collaboratively in a remote team.
• Familiarity with fundraising concepts.
• Proficiency in CSS is a plus.
• Willingness to learn and adapt.
• Ability to analyze customer feedback.
• Experience in creating documentation.
• Passion for supporting nonprofits.
• Ability to work in a similar timezone to Western Australia.

Benefits

• Opportunity to deepen skills while making a positive impact.
• Work in a mission-driven team.
• Flexible remote work environment.
• Engagement in team bonding activities.
• Supportive work culture.
• Opportunities for professional growth.
• Chance to contribute to meaningful causes.
• Regular team interactions and virtual coffees.
• Participation in company-wide events.
• Work with a diverse team across the globe.