Clinical Support Representative - Dosimetrist - Remote

Overview

As a Clinical Support Representative at Radformation, you will play a crucial role in supporting cancer clinics by providing timely and meaningful assistance with our innovative software, ensuring high-quality patient care.

In Short

• Fully remote position focused on clinical support for radiation oncology software.
• Respond to customer inquiries via email, phone, and screen share.
• Manage a high-volume case load with timely communication.
• Document customer interactions accurately in the CRM system.
• Collaborate with cross-functional teams to resolve software issues.
• Participate in weekly team meetings and discussions.
• Critical thinking and problem-solving skills are essential.
• Minimum 2 years of clinical dosimetry experience required.
• Strong understanding of radiation oncology treatment planning workflows.
• Competitive salary and benefits package offered.

Requirements

• 2+ years of clinical dosimetry experience using Eclipse TPS.
• Exceptional critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to remain composed in a fast-paced environment.
• CMD credential preferred.
• Experience using Radformation software is a plus.
• Prior customer service or clinical support experience is beneficial.
• Strong organizational skills and attention to detail.
• Open-minded and receptive to feedback.
• Motivated to improve clinic efficiency and patient care.

Benefits

• Competitive compensation and benefits.
• Health coverage starting on day one.
• 401(k) with employer match vested immediately.
• Self-managed PTO and paid holidays.
• Monthly internet stipend and company-issued laptop.
• Fully remote work environment with virtual events.
• Annual reimbursement for professional memberships.
• Continued learning opportunities.
• Support for diversity and inclusion.
• Commitment to employee well-being.