Client Support Representative - Remote

Overview

The Client Support Representative at Campminder provides world-class support to camp directors, staff, and parents, helping them navigate the platform and resolve issues with empathy and expertise.

In Short

• Work remotely or in Boulder, CO.
• Provide support via phone and email.
• Participate in a comprehensive training program.
• Document client interactions in CRM.
• Collaborate with team members during daily stand-ups.
• Flexible working hours with staggered shifts.
• Engage in ongoing personal and professional development.
• Contribute to product and procedural improvements.
• Support the camp community through technology.
• Participate in a culture that values inclusivity.

Requirements

• Experience in a client support role.
• Strong communication skills.
• Ability to learn new software quickly.
• Problem-solving skills.
• Empathy and patience in client interactions.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Willingness to adapt to changing needs.
• Experience with CRM systems preferred.
• Ability to work flexible hours, including weekends during peak seasons.

Benefits

• Medical, dental, and vision coverage options.
• Flexible working arrangements.
• Paid parental leave.
• 401(k) with company matching.
• Trust-based PTO policy.
• Wellness allowance.
• Support for professional development.
• Inclusive workplace culture.
• Annual bonus program.
• Company-sponsored AI training.