Customer Success Engineer III - Remote

Overview

The Customer Success Engineer III serves as a single point of contact for technical consultation for a designated customer base in Private Cloud, providing consulting services and ensuring integrated architecture across interdependent technologies.

In Short

• Acts as a single point of contact for technical consultation.
• Develops technical, tactical, and strategic plans for customers.
• Implements system enhancements and assesses compatibility of products.
• Provides escalation coverage for dedicated customer base.
• Responsible for adhering to security policies and procedures.
• Solves complex problems with minimal guidance.
• Leads projects or project steps within broader projects.
• Provides technical consultation in POCs and RFP/RFI responses.
• Collaborates with implementation teams on new builds.
• Responsible for operational health activities and technical documentation.

Requirements

• In-depth knowledge in Private Cloud and virtualization.
• Expert-level knowledge of VMware technologies.
• Deep understanding of Windows Server OS and networking.
• Experience with backup and recovery tools.
• Strong communication and interpersonal skills.
• Bachelor's Degree in a related field.
• 10+ years of experience in System Administration and Consulting.
• MCSA, MCSE, VMware certifications preferred.
• Ability to present technical information clearly.
• Experience working directly with key customer stakeholders.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement in complex technical projects.
• Flexibility in work schedule.
• Collaboration with experienced colleagues.
• Potential for career growth and development.