Incentive Program Assistant (Public Service Representative 4) - Remote

Overview

The Incentive Program Assistant at the Oregon Department of Energy plays a crucial role in connecting customers with energy programs, ensuring accurate information and support, while processing applications and maintaining program data.

In Short

• Provide research and analysis of program rules and policies.
• Connect customers with available energy programs.
• Process applications and resolve inquiries.
• Maintain program data accurately.
• Work in a hybrid remote capacity.
• Collaborate with a diverse team.
• Full benefits including medical, dental, and paid leave.
• Full-time, limited-duration position.
• Encouragement for diverse applicants.
• Expected to end on or before June 30, 2027.

Requirements

• Three years of public contact or customer service experience.
• Two years of experience dealing directly with the public.
• Strong interpersonal and customer service skills.
• Proficient in data entry and tracking.
• Excellent organizational skills and attention to detail.
• Experience with Microsoft Outlook, Word, and Excel.
• Preferred experience with site inspections.
• Willingness to apply even if not meeting all attributes.

Benefits

• Full medical, vision, and dental benefits.
• Paid sick leave, vacation leave, and personal leave.
• 11 paid holidays a year.
• Opportunity to be part of a diverse team.
• Engaged in meaningful work towards energy efficiency.