Retention Specialist Manager - Remote

Overview

The Retention Specialist Manager will lead omni-channel customer support teams, focusing on customer retention and operational excellence.

In Short

• Manage omni-channel customer support teams.
• Coach and develop team members for performance excellence.
• Report on team performance with actionable insights.
• Drive continuous improvement in customer processes.
• Engage in team activities to boost morale.
• Resolve customer escalations effectively.
• Participate in hiring to attract customer-focused candidates.
• Implement new operational processes.

Requirements

• Bachelor’s degree in Operations, Business, or related field.
• 5+ years of experience leading customer care teams.
• Proven track record in customer loyalty and retention.
• Strong leadership skills in a startup environment.
• Excellent analytical and problem-solving abilities.
• Experience in a high-growth e-commerce or tech-driven company.

Benefits

• Equal employment opportunities.
• Commitment to diversity and inclusion.
• Focus on innovation and top talent recruitment.