Mission Success Program Manager (TS/SCI) - Remote

Overview

As Mission Success Program Manager, you will be the primary bridge between our customers and our product teams. Success in this role requires a strong understanding of how Department of War customers and program offices operate, how they are structured, and what their mission needs are. Experience working directly with these organizations—understanding their decision cycles, operational challenges, and integration requirements—is paramount.

In Short

• Serve as the trusted voice of the customer, ensuring product evolution aligns with operational needs and workflows.
• Develop and run onboarding, training, adoption, and renewal programs for defense and government customers.
• Capture, prioritize, and communicate portal and API feedback directly into product and engineering workflows.
• Apply deep knowledge of DoW program offices and their mission requirements.
• Partner with Field Operations, Product, and Engineering teams to close feedback loops.
• Track and report on mission success indicators for stakeholders.
• Lead adoption of new tools and processes internally.

Requirements

• Active TS/SCI clearance required.
• 5+ years in program management or related role in defense technology.
• Experience working with DoW program offices and end-users.
• Strong familiarity with mission platforms and COP-style systems.
• Maritime experience is highly desirable.
• Technically literate in APIs and data visualization workflows.
• Strong program management and organizational skills.
• Excellent communication and presentation skills.
• Data-driven approach with experience using CS/CRM platforms.

Benefits

• Work directly with defense and government customers.
• Opportunity to lead mission success programs.
• Engage with cross-functional teams.
• Contribute to operationally relevant outcomes.
• Build scalable structures from the ground up.