Mission Success Manager - Remote

Overview

The Mission Success Manager at Zignal Labs is responsible for onboarding and supporting top customers, providing technical guidance, and ensuring users maximize the platform's value.

In Short

• Fully remote position with a focus on customer success.
• Onboard and support customers to ensure seamless adoption of the platform.
• Provide technical guidance and demonstrations to clients.
• Act as a trusted advisor to maximize customer engagement.
• Coordinate implementation timelines and project management efforts.
• Gather user feedback to enhance platform features.
• Support pre-sales efforts and assist in technical sales.
• Engage with key stakeholders to maintain strong relationships.
• Conduct training sessions and workshops for users.
• Willingness to travel occasionally for customer training and events.

Requirements

• Background in OSINT or defense operations.
• 4+ years of experience in Customer Success or related roles.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical and non-technical audiences.
• Familiarity with office suite tools like Powerpoint and Excel.
• Ability to manage multiple projects simultaneously.
• Experience with SaaS solutions and customer relationship management.
• Interest in learning new tools for strategic insights.
• Willingness to travel for customer engagements.
• Technical certifications are a plus.

Benefits

• Work remotely from anywhere.
• Collaborative team environment.
• Opportunity to work with cutting-edge technology.
• Engagement with high-profile clients and projects.
• Professional development opportunities.
• Competitive salary and benefits package.
• Flexible working hours.
• Access to training and resources.
• Supportive company culture focused on growth.
• Participation in industry events and conferences.