Customer Support Agent (English) - Remote

Overview

An overview paragraph about the job

In Short

• Providing customer support via tickets and emails. No calls & chats!
• Resolving user issues and determining the cause of problems.
• Interacting with customers and answering frequently asked questions.
• English language level: B1-B2 required.
• Availability of a personal computer and internet access.
• Monthly bonus based on performance.
• Comfortable remote working conditions.
• No night shifts, only morning & day shifts.
• Paid days off and vacation available.
• Open feedback culture within the team.

Requirements

• Must have a B1-B2 level of English.
• Access to a personal computer and the internet.

Benefits

• Great team environment with trust and competence.
• Competitive salary to focus on product development.
• Performance-based monthly bonuses.
• Fully remote work with flexible scheduling.
• Paid time off and vacation days.
• Open communication and feedback culture.