Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices.

In Short

• Maintain a professional and positive attitude in all customer and company interactions.
• Collaborate with members of the CX organization to complete project-based assignments.
• Set and manage appropriate customer expectations around resolution and response times.
• Deliver high customer satisfaction and low customer effort by providing timely solutions.
• Hold a high degree of functional knowledge of QGenda solutions.
• Ensure timely and accurate tracking of time, cases, projects, contacts, and accounts.

Requirements

• High School Diploma / GED required; Associates / Bachelors Degree preferred.
• Ability to follow protocols and policies as defined by QGenda and CX Leadership.

Benefits

• Fully company-paid options for medical, dental, and vision insurance.
• Generous paid time off (PTO) policy.
• Paid parental leave for birth, adoption, or permanent placement.
• 401(k) with company match.
• Options to work in a hybrid-working model or remotely from home.
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks.