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Senior Customer Support Engineer - Remote

Posted Yesterday
Customer Service
Full Time
India

Overview

Qdrant is seeking a hands-on Customer Support Engineer to provide direct technical support to customers, troubleshoot complex issues, and collaborate with engineering teams.

In Short

  • Provide direct technical support to customers.
  • Troubleshoot complex issues involving infrastructure and cloud.
  • Collaborate with engineering teams to resolve customer problems.
  • Build and improve internal tooling for support workflows.
  • Participate in on-call rotation for critical issues.
  • Create and maintain documentation.
  • Lead by example through excellent technical work.

Requirements

  • Strong experience in a customer-facing support role.
  • Proficiency in Python or similar language.
  • Good understanding of Kubernetes.
  • Experience with AWS, GCP, or Azure.
  • Excellent communication skills.
  • Familiarity with vector databases.
  • Proactive problem-solving mindset.
  • Based in the EMEA region.

Benefits

  • Remote-first, international team.
  • Competitive salary with perks.
  • Flexible working hours.
  • Regular team offsites.
  • Hardware budget for setup.
Qdrant logo

Qdrant

Qdrant is an innovative technology company that specializes in open-source vector databases tailored for next-generation AI applications. Their platform facilitates high-performance vector similarity search, enabling users to extract deep insights from unstructured data. By providing both open-source software and managed cloud solutions, Qdrant empowers developers and enterprises to effortlessly create scalable, AI-driven search and recommendation systems.

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