1st & 2nd Level IT Support Specialist (German, English, Polish) - Remote

Overview

As part of the Public Cloud Group, we specialize in assisting mid-sized companies in modernizing their IT structures and establishing a secure foundation. Our unique approach relies entirely on the capabilities of the Public Cloud.

In Short

• Monitor and support IT systems for end-users.
• Handle incoming service requests via phone, email, or ticketing system.
• Conduct troubleshooting and implement solutions.
• Communicate fluently in German, English, and Polish.
• Participate in on-call duties as part of the team.
• Create documentation for tickets and guides for future assistance.
• Engage in diverse projects for continuous development.
• Work in a flexible environment with the option to work remotely or on-site.
• Be a key point of contact for customer IT inquiries.
• Join a growing team dedicated to customer satisfaction.

Requirements

• Completed training or degree focused on IT.
• Experience in IT administration or user support.
• Reliable and responsible attitude towards work.
• Service-oriented mindset with teamwork and independent work skills.
• Fluent in German, English, and Polish.
• Willingness to participate in on-call duties.

Benefits

• Clear career paths and development opportunities within the Public Cloud Group.
• Flexible working hours with the option to work remotely, hybrid, or on-site.
• Modern technology stack and choice of hardware.
• Continuous training and freedom to explore new technologies.
• Strong market positioning and company growth.
• Open communication and flat hierarchies.
• Diverse benefits program including mobility packages.
• 30 days of vacation.
• Regular company and team events.