Senior Annuity Claims Specialist - Remote

Overview

The Senior Annuity Claims Specialist plays a crucial role in assisting customers with complex transactions and problem-solving related to Annuity claims, ensuring a high level of service and accuracy.

In Short

• Process complex transactions and resolve complaints.
• Handle customer inquiries via phone and written correspondence.
• Research and verify contract holder information and claim eligibility.
• Approve claims according to established guidelines.
• Maintain claim files and documentation accurately.
• Work collaboratively within a team environment.
• Utilize various administrative systems for claims processing.
• Meet performance targets for accuracy and processing quality.
• Communicate effectively with various stakeholders.
• Adapt to a dynamic work environment.

Requirements

• High School Diploma required.
• Strong customer service background in Annuity Claims or equivalent experience.
• Knowledge of the insurance industry, particularly Annuities.
• Excellent written and oral communication skills.
• Ability to analyze data and make recommendations.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Self-starter with minimal supervision required.
• Experience with regulatory compliance and documentation.
• Strong problem-solving and analytical skills.

Benefits

• Opportunity to impact millions of lives.
• Work in a supportive team environment.
• Professional development opportunities.
• Flexible working conditions.
• Comprehensive benefits package.