Customer Success Support Associate (B2B SaaS) - Remote

Overview

The Customer Success Support Associate at Prompt is responsible for providing backend support to customer-facing teams, enabling them to deliver a best-in-class technological service experience in the healthcare industry.

In Short

• Support customer success projects and processes.
• Assist with onboarding and implementation tasks.
• Provide technical support and data analysis.
• Collaborate with cross-functional teams.
• Organize and track projects using Asana.
• Manage CRM and client data transfer.
• Ensure timely setup of client onboarding projects.
• Identify process improvement opportunities.
• Communicate effectively with clients and team members.
• Work in a remote/hybrid environment.

Requirements

• Background in Computer Science and/or Data Science.
• 1+ years of experience in B2B SaaS implementation/onboarding.
• Understanding of the healthcare industry.
• Proficient in project management software.
• Highly organized and self-motivated.
• Exceptional verbal and written communication skills.
• Infrequency weekend availability as needed.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO.
• Company-sponsored lunches.
• Medical, dental, and vision insurance.
• 401k plan.
• Credits for fitness classes/gym memberships.