Associate Billing Success Manager (B2B SaaS) - Remote

Overview

The Associate Billing Success Manager will serve as a billing expert to customers, assisting with onboarding and support, while playing a critical role in the Customer Success Team at Prompt.

In Short

• Serve as a billing expert for customers in the healthcare sector.
• Train billing teams on best practices and assist in transitions to Prompt.
• Develop workflows tailored to unique team needs.
• Provide ongoing customer support and respond to inquiries.
• Promote customer satisfaction by understanding their needs.
• Utilize reporting and spreadsheet skills to track billing success metrics.
• Work in a fast-paced environment and adapt to challenges.
• Contribute to a positive impact on healthcare delivery.

Requirements

• 2+ years in the medical billing industry.
• Experience with outpatient physical therapy billing.
• Strong technical skills in software platforms.
• Proficiency in MS Excel.
• Strong written and verbal communication skills.
• Ability to work independently and manage workload.
• Motivated to grow quickly in the role.
• Willingness to work outside normal hours when necessary.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO.
• Company-sponsored lunches.
• Paid disability and life insurance benefits.
• Medical, dental, and vision insurance.
• 401k plan.