Customer Success Manager - Remote

Overview

Prokeep is on a quest to break down the barriers of communication in wholesale distribution using pioneering technology. We are looking for a Customer Success Manager within SMB to add to our existing Customer Success organization.

In Short

• Serve as the primary point of contact and trusted advisor for a portfolio of SMB-level accounts.
• Develop and execute strategic success plans aligned with customer goals.
• Drive product adoption, usage, and value realization.
• Monitor account health indicators and mitigate churn.
• Conduct regular Business Reviews with accounts.
• Manage relationships across a book of business to ensure customer success.
• Collaborate with sales, product, and support teams for seamless support.
• Provide insights and recommendations to help customers achieve their objectives.
• Present account health and progress to senior leadership.
• Travel to conferences and customer locations as needed.

Requirements

• 2+ years of Customer Success experience with SMB organizations in a SaaS, construction, distribution, or technology organization.
• Experience managing a book of business with SMB organizations.
• Experience in construction or wholesale distribution is a plus.
• Skilled in developing relationships with key decision-makers.
• Demonstrated ability to serve customers and expand existing business.
• Strong knowledge of the customer journey.
• Experience with technology and SaaS applications.
• Superior communication skills at all organizational levels.
• Well-organized and analytical with the ability to work under pressure.
• Previous experience in a remote environment is a plus.

Benefits

• Competitive Compensation: $72K Base with 20% incentive comp - OTE $86,400.
• Equity Package: Share in the growth you’ll help create.
• Comprehensive Benefits: Health, dental, vision, life, disability, 401(k), EAP.
• Flexible PTO: Manage your time with no preset limits.
• Continuous Growth: Yearly education stipend for professional development.