Customer Services Advisor - Remote

Overview

Prodigi is an all-in-one platform designed to help businesses transform digital content into print on demand products. Since launching in 2014, we’ve grown fast, earning 14th place on the Sunday Times Virgin Atlantic Fast Track 100 list of the UK’s fastest-growing companies.

Today, we work with a worldwide network of 50+ production facilities across 10 countries (including four in-house sites), giving our customers the freedom to print their artwork on almost any product, and ship it anywhere in the world.

Behind all of this is a team that cares deeply about quality, collaboration, and delivering a great experience for our customers.

In Short

• Join a growing team as a Customer Services Advisor.
• Respond to merchant enquiries via Zendesk.
• Resolve issues related to order status and product questions.
• Own merchant communications from start to finish.
• Maintain brand tone of voice in communications.
• Meet quality and efficiency targets for ticket handling.
• Contribute to team knowledge and suggest improvements.
• Work collaboratively with the Customer Services team.
• Handle multiple priorities efficiently under pressure.
• Available to work UK or US hours with flexibility.

Requirements

• Minimum 2 years of customer service experience.
• Excellent written communication skills.
• Strong problem-solving abilities.
• Experience with customer service platforms, preferably Zendesk.
• Self-motivated and good time management skills.
• Ability to work under pressure during peak periods.
• Friendly and personable approach.
• Familiarity with e-commerce or fulfilment services is a plus.
• Knowledge of collaboration tools like Slack.

Benefits

• Competitive salary based on experience.
• 25 days holiday plus an extra day for your birthday.
• Company pension scheme with contributions.
• Healthcare cash plan.
• Charity day for volunteering.
• Opportunity to work in a dynamic business.