Senior Proposal Customer Success Manager - Remote

Overview

Procurement Sciences is at the forefront of transforming the multi-billion-dollar government contracting industry with Awarded AI, our cutting-edge platform designed to help businesses excel in government sales. We simplify complex processes, drive revenue growth, and deliver real cost savings through unmatched efficiency.

In Short

• Serve as the primary point of contact for assigned clients.
• Conduct regular check-ins with clients to understand their goals and challenges.
• Develop and execute customer success plans.
• Provide training and support to clients on the platform.
• Collaborate with cross-functional teams to address client needs.
• Analyze client data to identify trends and pain points.
• Contribute to customer success best practices and documentation.
• Advocate for clients by providing feedback for product enhancements.

Requirements

• Deep understanding of the government contracting industry.
• 7-10 years in proposal management and customer success.
• Bachelor's degree in Business or related field.
• Strong analytical skills to address customer pain points.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis.

Benefits

• Compensation DOE.
• Competitive salary with performance-based incentives and stock options.
• Comprehensive health plan.
• Flexible work arrangements, including full remote work capabilities.
• Extensive professional development opportunities.