Premier Customer Support Representative - Remote

Overview

The Premier Customer Support Representative will provide quality and efficient customer service to Upmarket customers, developing relationships and understanding their business goals while collaborating with various teams.

In Short

• Provide day-to-day customer support and de-escalate issues.
• Explain complex technical concepts to users and stakeholders.
• Identify customer behavior trends and address them proactively.
• Utilize product knowledge to resolve inquiries.
• Collaborate on advanced technical issues with the Technical Support team.
• Promote customer adoption of new processes.
• Advocate for feature enhancements to prevent customer churn.
• Navigate complex organizational structures effectively.
• Summarize product updates for the internal team.
• Join immediately as part of the Customer Support division.

Requirements

• 3+ years in Customer Success or Customer Support.
• Ability to resolve complex customer and product issues.
• Commitment to building customer relationships.
• Active listening and perceptive skills.
• Enjoy problem-solving and quick assessment of situations.
• Highly collaborative and detail-oriented.
• Exceptional follow-through skills.
• Experience with C-Suite customers preferred.
• Familiarity with CRM tools like Salesforce preferred.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• Supportive and inclusive work culture.
• Access to innovative tools and resources.