Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will drive the expansion, retention, and adoption of a strategic account portfolio within the Customer Success Team at Prismic, focusing on building strong relationships with high-value clients.

In Short

• Manage a portfolio of high-value clients, guiding them through their journey with Prismic.
• Build and execute strategies for cross-sell and upsell opportunities.
• Lead the sales cycle from identifying opportunities to closing deals.
• Engage with C-level stakeholders to build trusted relationships.
• Drive product adoption and enhance customer satisfaction.
• Collaborate with internal teams to ensure successful account growth.
• Travel quarterly within Europe to strengthen customer relationships.
• Achieve targets for expansion and retention across strategic accounts.
• Leverage AI tools to enhance productivity.
• Work in a fast-paced environment with autonomy and ownership.

Requirements

• 6+ years in a Senior CSM or similar role with focus on cross-sell and upsell.
• Experience in fast-growing companies with a product-led growth model.
• Proven ability to drive growth across enterprise accounts.
• Strong sales acumen with a track record of exceeding targets.
• Understanding of digital experience trends and marketing workflows.
• Ability to work collaboratively with internal teams.
• Adaptability in a dynamic work environment.
• AI experience to enhance work productivity.
• Fluency in French is a bonus.
• Familiarity with HubSpot CRM is a plus.

Benefits

• Opportunity to work with high-level strategic accounts.
• Autonomy and ownership of a high-potential portfolio.
• Support from cross-functional teams.
• Latest Macbook and home office setup budget.
• Online and onsite yoga classes.
• Yearly company gatherings.
• Virtual events and global meetings to stay connected.
• Relaxed and informal work atmosphere.
• English classes for all levels.
• Flexibility to visit the Paris office occasionally.