Jr. Solutions Engineer - Remote

Overview

You will be working for a US-based technology company with the leading Software, Web and mobile app development for business in North America helping independent retailers adopt and embrace this new key component of their digital marketing solution. The Jr. Solutions Engineer will make key modifications and resolve issues across both front and back-end platforms. Their focus will be to enhance system while minimizing potential disruptions.

In Short

• Collaborate with clients, account managers, and third-party companies to outline and understand their specific requirements, challenges and goals.
• Design and develop customized solutions tailored to customer needs.
• Revisions or requests may be design or technical in nature, requiring adaptability in both areas.
• Facilitate and provide technical, product and business knowledge to teams and customers.
• Communicate complex technical and business information effectively to both technical and non-technical colleagues and clients.
• Provide solution consultation and technical direction to the sales team and ensure client satisfaction.
• Directly engage with the customer on high profile and complex projects to ensure a smooth implementation.
• Identify and evaluate on-going customer needs to maintain long-term customer relationship.
• Execute web design updates and revisions for existing client websites.

Requirements

• Strong problem-solving skills.
• Experience in software and web development.
• Ability to communicate effectively with clients and team members.
• Technical knowledge in software solutions.
• Experience in customer relationship management.

Benefits

• Work with a fast-growing and stable American company.
• Opportunity to enhance technical skills.
• Collaborative work environment.