Customer Care Specialist - Remote

Overview

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

In Short

• Join a growing international team of +100 customer support specialists.
• Work with a monthly rotating schedule supporting customers 24/7.
• Receive ongoing training and support from experienced managers.
• Engage with customers through written communication only.
• Enjoy a dynamic work environment with clear performance goals.

Requirements

• Previous experience in providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal communication skills.
• Ability to understand customer needs.
• Teamwork capability.
• Empathetic mindset with excellent listening skills.
• Focus on delivering fast results through simple solutions.
• Passion for learning and self-improvement.
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD.
• Internet connection of at least 30mbs.

Benefits

• Flexible working hours with a rotating schedule.
• Supportive team environment with experienced managers.
• Focus on professional development and success.
• Dynamic work culture with clear KPIs.