Account Manager, Client Experience - Remote

Overview

The Account Manager, Client Experience is responsible for managing client relationships and driving performance through integrated marketing tactics across various channels. This role requires a deep understanding of client business needs and the ability to lead cross-functional teams to achieve marketing objectives.

In Short

• Manage client relationships in B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion sectors.
• Drive performance through integrated marketing tactics across paid, owned, and earned channels.
• Guide clients on how marketing tactics can drive business outcomes.
• Lead cross-functional account teams to optimize marketing efforts.
• Utilize data analytics to identify strategic opportunities.
• Develop and execute marketing strategies to meet client objectives.
• Coach and develop team members for improved performance.
• Manage client portfolios with significant monthly revenue.
• Facilitate client contract renewals and service expansions.
• Employ AI technologies to enhance business processes.

Requirements

• Bachelor's Degree in Marketing, Communication, or related field.
• 3-5 years of digital marketing experience.
• Experience with CRM or Marketing Operations platforms.
• Proven track record of high customer satisfaction.
• Strong campaign leadership skills in a multi-channel environment.
• Ability to build rapport with executive-level contacts.
• Self-starter with a positive attitude and entrepreneurial spirit.
• Desire to function as both a marketing and business consultant.
• Strong analytical skills for data-driven decision making.
• Excellent communication skills in English.

Benefits

• Opportunity to work with a diverse team.
• Focus on personal and professional growth.
• Engagement in innovative marketing strategies.
• Collaborative work culture with a strong emphasis on results.
• Potential for service expansions and new opportunities.